Summary
Experienced and detailed oriented data center applications and telecommunication analyst supporting enterprise and business systems. Seeking an opportunity to drive innovation and elevate customer engagement.
Skills
- Reporting and documentation
- Telecommunications systems
- Effective time management
- Systems Integration
- Analytical reasoning
- Complex problem solving
- Flexible team player
- Customer Service
- Leadership Development
Experience
- Provide frontline technical support and workflow troubleshooting for Sunrise Clinical Manager (Altera Digital Health) EHR systems, ensuring uninterrupted, secure access for clinical care teams.
- Troubleshoot Citrix Workspace and all applications integrated with Sunrise Clinical Manager, including third-party applications controlled by Active Directory, resolving access and performance issues to maintain continuous clinical system availability.
- Collaborate closely with Health Information Management (HIM) to move and reconcile documents from cancelled or duplicate patient visits within the EHR.
- Assist Medical Staff with training on clinical business systems and workflows, reinforcing competency and confidence with day-to-day application use.
- Safely transported patient to and from clinical and diagnostic areas in a timely manner.
- Maintained perfect attendance for 18 consecutive months.
- Exceeded TeleTracking metrics for response and transport times.
- Recognized as Employee of the Month (May 2025).
- Experienced with DevTools for finding the root causes of application errors, and escalating serious concerns to the developers.
- Assisted with systems integrations with ADOtoXML and connecting to cloud technologies AWS, Azure, Salesforce, NICE and Genesys.
- Experienced with ServiceNow, Jira, Confluence, Slack and Lattice for all documentation and projects.
- Ensured secure handling and storage of client secrets and tokens using encryption and secure storage solutions.
- Participated in user acceptance testing (UAT) and provided support during testing phases.
- Configured Splunk alerts and dashboards for real-time API performance insights.
- PowerShell scripting for automation and system administration task.
- Managed Windows server updates, patching and security configurations.
- Diagnosed network and system issues, collaborating with engineering teams for escalations.
- Experienced in SQL database queries to extract data from various databases for data analysis.
- Applied project management principles to gather requirements and lead initiatives successfully.
- Handling off hours requests related to phone provisioning, call forwarding, and voicemail requests.
- Monitored ACD performance, analyzed call flow data, and implemented improvements to reduce wait times.
- Collaborated with security teams to prioritize and remediate cybersecurity threats.
- Configured Network Address Translation on a Cisco router for customer premises equipment.
- Provided spectral analysis for managed Wi-Fi broadband solutions for cities, enterprises, hospitality, campuses.
- Troubleshot email, web hosting and mail services for business customers.
- Troubleshot channelized T1 and optical carrier circuits for business and hospitality customers.
- Troubleshot cable modem services for residential and business customers.
- Troubleshot dialup and digital subscriber line for residential and business customers.
- Responsible for continuous observation and documentation of cardiac rhythms displayed on the monitor screen of the telemetry console and for identifying and reporting cardiac arrhythmias.
- Assessed notes by nursing staff for accuracy, completion, services rendered and patient responses.
- Continuing education unit credits to maintain ECG and CPR certifications.
- Provided support to nurses and healthcare team measuring and recording vital signs.
- Monitored patient conditions and report concerns promptly.
- Transported patient to and from clinical and support areas in a timely manner.
Education and Training
Certifications